Frequently Asked Questions
Do you do custom orders?
Yep! Most of what I make is custom in some way. Whether it’s a personalised name, a specific design, or something totally made-from-scratch, just get in touch and I’ll help bring your idea to life.
Will I get a preview of my custom design?
Yep! I’ll send you a mock-up for approval and edits before going ahead with custom jobs — no surprises, no regrets.
Don’t want one? That’s fine too. You can be as involved as much (or as little) as you like.
How long will my order take?
Most items are made to order. I aim to ship everything within 3-5 business days. Larger or fully custom pieces may take a little longer, I’ll always give you an ETA if that’s the case.
Can I pick up my order?
Sure can! Pick-up is available from Yarrawonga. Once you checkout using a local address, the Yarrawonga pick-up option will appear at shipping.
Do you ship Australia-wide?
Absolutely. Everything is shipped Australia-wide via AusPost. Local pick-up and delivery options are also available.
What materials do you use?
For 3D printing, I use PLA, PETG, ASA, TPU, and other specialty filaments depending on what you need — whether that’s strength, flexibility, weather resistance, or just a cool finish.
Laser engraving covers wood, acrylic, glass, slate, stainless steel, and more. If it sits still and doesn’t bite, I can probably engrave it.
Where possible, I source materials from local or Australian businesses.
What can I do if my item arrives damaged?
I’m human, and sometimes weird things happen between packing and delivery.
If your item arrives damaged, please contact me within 14 days of delivery, including photos of the item and packaging so I can assess the issue. Once approved, I’ll send return instructions.
See our Returns Policy HERE
What if I changed my mind?
Personalised items are made just for you, so I don’t offer returns unless an item arrives damaged or doesn't match the approved design.
If you're really unhappy with something you've received, contact me here and we'll chat